255 pages [139 self-teaching + 116 self-quizzes with detailed answers]
Section 1: Collections basics. Setting up a document retention system. How to set—and get—late charges. Proven phrases to get early payment on invoices. A tickler system that keeps you on top of slow payers.
Section 2: The successful collector. 5 key personal traits. How to time each phone contact and letter. Tested phone and letter phrases that speed up slow payers.
Section 3: Creating collection plans. Detailed 5-step plan with proven collection letters for each step.
Section 4: How to use professional collectors. When and how to choose letter writing v. collection agencies v. collection attorneys. Pros and cons, and fees, of each. Monitoring the service.
Section 5: Avoiding losses with new customers. How to get credit data. When to use postdated checks. How to know when not to sell to a prospect. Special: a complete, legal Credit Application that reveals bad risk before your company sells to them.
Section 6: Avoiding losses with current customers. Nontechnical explanations of liens, mediation, workout arrangements and other techniques. When and how to use each each based on the debt and the debtor.
Section 7: Customer personal guarantees. Individual v. corporate guarantees. Special feature: a lawyer-approved personal guarantee you can use.
Section 8: How to use collateral. How to find out quickly what assets a customer or prospect owns. How to “perfect” an agreement—and collect the collateral, if needed.
Section 9: Bankrupt, or near-bankrupt, customers. Getting your money when a customer declares bankruptcy. What to do if you receive a bankruptcy notice. Getting back your merchandise.
Glossary 1. Key terms used in collections.
Glossary 2. Key abbreviations used in collections. Very helpful for decoding notices your company may receive.
Plus: Where to find a prospect’s or nonpayer’s assets: Web site of the agency in each state where you can find a prospect’s or customer’s assets and other financial data.
The information was well presented and easy to understand. It gave me great insight on collections and alleviated many misconceptions about the collections process.
It is a step by step book to do collection.
Excellent!! It covered everything I believe that I needed to know in the subject.
Very useful information!
This was by far a very important course to take. I learned all the legal steps to take and the legal language to use when creating legal documents to collect and for obtaining credit information. I have always been very successful in collecting in the construction industry, but this took me to a new level of collections in all other industries.
Very well written. I actually learned a lot than I thought I would.
Learned useful process’s for collections
It was a great course, and I feel like I learned quite a bit from the standpoint of offering credit and then also on the collection front. There was quite a bit that I was unaware of, but I feel this information will become very useful in my profession soon. Great course.
It works fine, i understand m√°s It was useful for my development on my job
The techniques in credit collections are detailed and practical
Outlines procedures very well with steps for quick collections and for communicating, documenting and scheduling. There is help with selecting a collection agency and using credit bureaus, applications and also covers several other avenues to try. As I study this text, I am personally finding the information helpful to know and I will appreciate having it as a reference.
I mailed my review in with my test.
This was an informative book and easy to follow.
I really liked this study! Interesting!
Lots of great information in this course. I wish it would have also included business to client collections practices.
It is not only a subject to pass for CE credits, but also it is a practical training and reference for the daily working activities
The instruction of this course is easy to follow.
All my courses have been very good.
This is a wonderful book and provides great insight into the practice. It is an aggressive timeline to implement for collections, but if you want to be paid, execute!
Great course! Very helpful!
Detailed learning on how to recover the debt step by step.
It’s was great like all the rest of them. Learning so much and so glad I found you
This course was both quick and informative.
The material was easy to understand & very beneficial.
Book was helpful but since I work for a municipality the rules are different.
Very relevant and useful.