255 pages [139 self-teaching + 116 self-quizzes with detailed answers]
Section 1: Collections basics. Setting up a document retention system. How to set—and get—late charges. Proven phrases to get early payment on invoices. A tickler system that keeps you on top of slow payers.
Section 2: The successful collector. 5 key personal traits. How to time each phone contact and letter. Tested phone and letter phrases that speed up slow payers.
Section 3: Creating collection plans. Detailed 5-step plan with proven collection letters for each step.
Section 4: How to use professional collectors. When and how to choose letter writing v. collection agencies v. collection attorneys. Pros and cons, and fees, of each. Monitoring the service.
Section 5: Avoiding losses with new customers. How to get credit data. When to use postdated checks. How to know when not to sell to a prospect. Special: a complete, legal Credit Application that reveals bad risk before your company sells to them.
Section 6: Avoiding losses with current customers. Nontechnical explanations of liens, mediation, workout arrangements and other techniques. When and how to use each each based on the debt and the debtor.
Section 7: Customer personal guarantees. Individual v. corporate guarantees. Special feature: a lawyer-approved personal guarantee you can use.
Section 8: How to use collateral. How to find out quickly what assets a customer or prospect owns. How to “perfect” an agreement—and collect the collateral, if needed.
Section 9: Bankrupt, or near-bankrupt, customers. Getting your money when a customer declares bankruptcy. What to do if you receive a bankruptcy notice. Getting back your merchandise.
Glossary 1. Key terms used in collections.
Glossary 2. Key abbreviations used in collections. Very helpful for decoding notices your company may receive.
Plus: Where to find a prospect’s or nonpayer’s assets: Web site of the agency in each state where you can find a prospect’s or customer’s assets and other financial data.
Publisher: AIPB
Ragin –
The information was well presented and easy to understand. It gave me great insight on collections and alleviated many misconceptions about the collections process.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Lucia –
It is a step by step book to do collection.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Cecelia –
Excellent!! It covered everything I believe that I needed to know in the subject.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Sharon –
Very useful information!
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Connie –
This was by far a very important course to take. I learned all the legal steps to take and the legal language to use when creating legal documents to collect and for obtaining credit information. I have always been very successful in collecting in the construction industry, but this took me to a new level of collections in all other industries.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Dawn –
Very well written. I actually learned a lot than I thought I would.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Kim –
Learned useful process’s for collections
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Jennifer –
It was a great course, and I feel like I learned quite a bit from the standpoint of offering credit and then also on the collection front. There was quite a bit that I was unaware of, but I feel this information will become very useful in my profession soon. Great course.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Grethel –
It works fine, i understand m√°s It was useful for my development on my job
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Acela –
Well explained
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Olabanji –
The techniques in credit collections are detailed and practical
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Wanda –
Excellent resource
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Juliann –
Outlines procedures very well with steps for quick collections and for communicating, documenting and scheduling. There is help with selecting a collection agency and using credit bureaus, applications and also covers several other avenues to try. As I study this text, I am personally finding the information helpful to know and I will appreciate having it as a reference.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Elizabeth –
I mailed my review in with my test.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Allison –
This was an informative book and easy to follow.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Mary –
I really liked this study! Interesting!
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Victoria –
Lots of great information in this course. I wish it would have also included business to client collections practices.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Magdy –
It is not only a subject to pass for CE credits, but also it is a practical training and reference for the daily working activities
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Linh –
The instruction of this course is easy to follow.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Laurel –
All my courses have been very good.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Nathaniel –
Excellent
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Steven –
This is a wonderful book and provides great insight into the practice. It is an aggressive timeline to implement for collections, but if you want to be paid, execute!
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Evelyn –
Great information
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Roxanne –
Great course! Very helpful!
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Hideaki –
Detailed learning on how to recover the debt step by step.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Sherri –
It’s was great like all the rest of them. Learning so much and so glad I found you
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Cheryl –
This course was both quick and informative.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Georgie –
The material was easy to understand & very beneficial.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Kelly –
Book was helpful but since I work for a municipality the rules are different.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Rick –
Very relevant and useful.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Karla –
Very informative
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Vicki –
The course provided good ideas and insight as to helpful methods in collections and how aggressive a company should be.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Narine –
The course is really helpful, especially for them who has the freelancing business. Thank you.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Ying –
well written
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Kimberly –
It feels a little out dated with manual systems.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Gurminder –
Good to learn techniques for collecting monies.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Rupali –
Excellent
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Mathias –
For those organizations which operate on credit sales, (almost all stores in USA) this course is very helpful.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Jutta –
Enjoyed the material and instructions are easy to follow.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Ben –
Sound advice if you find yourself working in the accounts payable or collection department in a company. If you work for yourself, there is valuable information in here in collecting what you’re owed.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Inaissa –
It was very helpful for me since I am working in a large accounting firm as a Bookkeeper and I have the responsibility to maintain the accounts receivable in good standing. I could learned how to handle that in an easy way and how to set up systems and schedule to do it. Also the most important thing the steps to get the money quickly.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Chidroop –
Presently clearly and concisely with adequate examples.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Joann –
Very informative. It helped to understand the credit process.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Ellen –
Great book, comprehensive and easy to understand!
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Dongzhu –
Best
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Patricia –
Has clear instructions which are useful and helpful tools in avoiding the head aches associated with company credits and bad debts. Would recommend this book to all business .
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Sandy –
Very clear and concise. It gave me a better appreciation for collections aspect of business.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Kennedy –
Very informative and useful to know the in-depth process to adopt for credit and collections
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Jennifer –
good for for understanding daily business transactions
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Bert –
I found this course to be very informative and I plan to purchase more courses in the near future. Links provided to further my knowledge are very helpful.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Rachel –
Basic but pointed out some things you dont stop to think about.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Cheryl –
Very easy to understand and well written.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
John –
Could have been better. Next printing include an index showing page numbers for each key term. There also should be a Glossary of the websites mentioned. Another great feature would be a sample or 2 of actual Credit and Collections policies that users could use to create one for their firms.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
George –
The practice exercises and final examination helped my confidence and preparation for completing Mastering Credit and Collections.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Sham –
Good course. Informative information.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Michele –
Faxing this one to you today along with my test!
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Heather –
very good
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Carroll –
I didn’t like it. It is so important a subject and made me feel like a wimp for the task.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Shanon –
Great book. I really liked the depth of information on the collections process.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Karen –
It was much more informative than I expected. The inclusion of sample letters gives insight to wording on a sensitive subject for some companies. Thank you.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Kathryn –
Well worth the money
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Elizabeth –
This course was easy to read and understand. I learned a lot from it and am using it daily in my current position.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Renata –
I found the course to be very informative, and information well organized.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Darlene –
The information was very well organized and I love the test at the end of each chapter. The test and quiz help to prepare you for the final test. I do believe that working the information in the matter inwhich this course is laid out is the most effective manner.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Leeanora –
This was helpful in that in my current employment I am often asked to act as a collection agent for customer accounts.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Marion –
Helped with my current job duties.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Marion –
Helped with my current job duties.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Cathy –
It would help to get tests back to see what was done correctly & what was missed.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Kelley –
I found it to be easy to understand and follow, which is very important to me, when you are doing self-paced courses.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Dona –
VERY INFORMATIVE & EASY TO UNDERSTAND
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Cheryl –
Very informative
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Kenneth –
This is a good study book. It provides good insight into Credit and Collections.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Kianoush –
It was great.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Karin –
Helpful
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Dharmendra –
Excellent book and help to write the letter for collection from Customer.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Shawna –
As with all of the AIPB courses, the B2B Credit and Collections course lays a solid foundation for successful accounting and bookkeeping.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Jennifer –
A little harder to get into, but that is because no one likes collections:)
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Sherry –
Would have liked more examples/experiences.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Susan –
Very interesting reading and very good points for someone who works in a big company and does not do collection per se.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Fiona –
It gave good insight into this aspect of accounting.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Beata –
Great course.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Debra –
Each organization that offers anything on collections gives you just a little bit more and your course is no exception
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Tracy –
This book contains very helpful information and is an excellent reference.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Aldo –
good book
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Jing –
It is good.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Enrique –
The book is good. Well written, good topics. Needs to be updated with the later.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Luanne –
Very helpful and informative. Use as a reference regularly.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Solomon –
It is very fantastic approach to have the basic idea inorder to do the real Accounting job.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Lina –
Very helpful
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Carol –
This course helped alot in the collections of some of our accounts receivable. I also have adapted some of it to the public as well and our write off of A/R is down alot.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Hazel –
More courses should be offered
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Nicole –
Decent outline of procedures – although every company will have their own specific procedure.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Pattie –
love this book. excellent
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Ernie –
It was very goo dfor me because helped me to be able to provide the service for accounts receivable.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Diana –
Credit and Collections:Business to Business. Was an excellent course offering. It contained more than just credit and collections and contained valuable information that I may use in future endeavors.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Gene –
A Bit outdated – such as sending letters. Most correspondence is via email. Comes on a bit strong in customer relations.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Honey –
Excellent
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Jemil –
Above expectation
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Margie –
This course helped me with more extensive information, which can be very beneficial when you have credit issues and collection matters.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Jose –
It provides all the essentials you need to know in order to apply them according to the company’s A/R needs.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Sara –
Very useful in our business – I try to keep up on these topics as part of my job, and the AIPB book is extremely comprehensive…it addresses all of the relevant topics.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal