4.41/5 stars (105 customer reviews)

$59.00

Learn how to: Avoid payment problems by assessing creditworthiness before you sell to a new customer. Use the unique lawyer-proof credit application that reveals what your company really needs to know. Find out how to collect, starting with letters, moving up to phone calls and, if all else fails, selecting the right professional collector. Double-quiz in each section assures that you master it.

ISBN:9781884826344
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$59.00
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Description

255 pages [139 self-teaching + 116 self-quizzes with detailed answers]

Section 1: Collections basics. Setting up a document retention system. How to set—and get—late charges. Proven phrases to get early payment on invoices. A tickler system that keeps you on top of slow payers.

Section 2: The successful collector. 5 key personal traits. How to time each phone contact and letter. Tested phone and letter phrases that speed up slow payers.

Section 3: Creating collection plans. Detailed 5-step plan with proven collection letters for each step.

Section 4:  How to use professional collectors. When and how to choose letter writing v. collection agencies v. collection attorneys. Pros and cons, and fees, of each. Monitoring the service.

Section 5: Avoiding losses with new customers. How to get credit data. When to use postdated checks. How to know when not to sell to a prospect. Special: a complete, legal Credit Application that reveals bad risk before your company sells to them.

Section 6: Avoiding losses with current customers. Nontechnical explanations of liens, mediation, workout arrangements and other techniques. When and how to use each each based on the debt and the debtor.

Section 7: Customer personal guarantees. Individual v. corporate guarantees. Special feature: a lawyer-approved personal guarantee you can use.

Section 8: How to use collateral. How to find out quickly what assets a customer or prospect owns. How to “perfect” an agreement—and collect the collateral, if needed.

Section 9: Bankrupt, or near-bankrupt, customers. Getting your money when a customer declares bankruptcy. What to do if you receive a bankruptcy notice. Getting back your merchandise.

Glossary 1. Key terms used in collections. 

Glossary 2. Key abbreviations used in collections. Very helpful for decoding notices your company may receive.

Plus: Where to find a prospect’s or nonpayer’s assets: Web site of the agency in each state where you can find a prospect’s or customer’s assets and other financial data.

Publisher: AIPB

Additional information

Book Type

Softcover Book, Online eBook

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4.41 out of 5 stars

105 reviews

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What others are saying

  1. Elizabeth

    This course was easy to read and understand. I learned a lot from it and am using it daily in my current position.

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  2. Renata

    I found the course to be very informative, and information well organized.

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  3. Darlene

    The information was very well organized and I love the test at the end of each chapter. The test and quiz help to prepare you for the final test. I do believe that working the information in the matter inwhich this course is laid out is the most effective manner.

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  4. Leeanora

    This was helpful in that in my current employment I am often asked to act as a collection agent for customer accounts.

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  5. Marion

    Helped with my current job duties.

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  6. Marion

    Helped with my current job duties.

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  7. Cathy

    It would help to get tests back to see what was done correctly & what was missed.

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  8. Kelley

    I found it to be easy to understand and follow, which is very important to me, when you are doing self-paced courses.

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  9. Dona

    VERY INFORMATIVE & EASY TO UNDERSTAND

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  10. Cheryl

    Very informative

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  11. Kenneth

    This is a good study book. It provides good insight into Credit and Collections.

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  12. Kianoush

    It was great.

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  13. Karin

    Helpful

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  14. Dharmendra

    Excellent book and help to write the letter for collection from Customer.

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  15. Shawna

    As with all of the AIPB courses, the B2B Credit and Collections course lays a solid foundation for successful accounting and bookkeeping.

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  16. Jennifer

    A little harder to get into, but that is because no one likes collections:)

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  17. Sherry

    Would have liked more examples/experiences.

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  18. Susan

    Very interesting reading and very good points for someone who works in a big company and does not do collection per se.

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  19. Fiona

    It gave good insight into this aspect of accounting.

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  20. Beata

    Great course.

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  21. Debra

    Each organization that offers anything on collections gives you just a little bit more and your course is no exception

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  22. Tracy

    This book contains very helpful information and is an excellent reference.

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  23. Aldo

    good book

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  24. Jing

    It is good.

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  25. Enrique

    The book is good. Well written, good topics. Needs to be updated with the later.

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  26. Luanne

    Very helpful and informative. Use as a reference regularly.

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  27. Solomon

    It is very fantastic approach to have the basic idea inorder to do the real Accounting job.

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  28. Lina

    Very helpful

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  29. Carol

    This course helped alot in the collections of some of our accounts receivable. I also have adapted some of it to the public as well and our write off of A/R is down alot.

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  30. Hazel

    More courses should be offered

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