NAJA DAVIS-HODGES
Baltimore, MD 21215
ndeneenconsulting@gmail.com
443-418-2459
Authorized to work in the US for any employer
Bookkeeper
Freelance – Baltimore, MD
June 2018 to Present
• Quickbooks client onboarding.
• Screen potential clients to identify Accounting needs.
• Audit client books.
• Accounts receivable, invoicing, sales entry, follow up.
• Bank and cash reconciliation.
• Accounts payable, bill entry and pay.
• Maintain record of financial transactions by establishing accounts, classifying and reconciling entries.
• Establish chart of accounts.
• Maintain subsidiary accounts by verifying, allocating, and posting transactions.
• Maintain historical records on the Cloud.
• Prepare financial reports by collecting, analyzing, and summarizing account information.
• Compliance with federal, state, and local legal requirements.
Business Office Manager
Arlington West Rehab – Baltimore, MD
May 2017 to January 2020
• Managed billing functions of facility.
• Monthly billing of Medicare A & B, Medicaid, Managed Care, Private and secondary insurance.
• Collection follow up.
• Determined resident financial eligibility.Educate residents and family members on Medicaid eligibility.
• Assist families with obtaining documentation to complete LTC application.
• Assisted families with Re-Determination packets.
• Follow up with local and state agencies regarding customer application status.
• Positive and proactive communication with customers regarding financial documentation and state required time lines.
• Build strong relationships with residents, family members, internal and external coworkers.
• Reconcile and audit petty cash funds. Private pay billing and collections.
• Cash posting, charge entry, patient account and bank reconciliation.
• Maintain facility census and payer changes.
• Oversee resident fund accounts for long term care eligibility. Monthly payment of resident insurance and life premiums.
• Monthly aging review with Corporate.
• Maintain facility census and payer changes.
• Work closely with DHMH caseworkers regarding pending applications.
WORK EXPERIENCE
Medicaid Coordinator
Levindale Geriatric Hospital – Baltimore, MD
October 2014 to May 2017
• Assist families with the Maryland LTC Medicaid qualification process.
• Audit financial documents for accuracy and compliance with state eligibility requirements. Attend and refer cases for
guardianship.
• Follow up with local and state offices for eligibility. Complete and finalize internal paperwork for medical assistance
recipients.
• Identify, advise and resolve problematic financial situations.
• Provide exceptional customer service while displaying care and concern.
• Monitor all pending Medicaid cases to ensure all required documentation has been provided timely. Request extensions to
the 6 month consideration period timely.
• Monitor all incoming mail related to Medicaid and pending Medicaid recipients. Update AR system with information
received and action taken.
• Update resource amounts on all Medicaid patients.
• Evaluate denials received on pending Medicaid cases for next steps.
• Meet timely with the Medicaid Manager to review problem cases and follow through with recommendations provided at
this meeting.
• Coordinate with the resource biller to ensure accurate private pay collection.
Office Manager
Dental One Associates – Woodlawn, MD
January 2012 to October 2014
Managed performance of office team members. Mentored staff to ensure effective customer service skills.
• Make daily bank deposits, classify AP accounts, audit charge entry, billing, cash posting, adjustments, insurance
verification and linkage.
• Daily entry into general ledger and maintained chart of accounts.
• Maintained patient satisfaction and sound dental office procedures.
• Explained treatment plans and payment options to patients.
• Maintain effective communication between the front and back office.
• Respond to patients and patient complaints in a timely, effective and professional manner.
• Review and approve payroll (accuracy, control overtime) for office.
• Oversight of supplies and inventory and assure cost effectiveness.
• Retention of staff and patients.
• Assure safety – workers compensation (reported timely and accurate), ensure staff completes annual OSHA training online
in company’s Learning Portal, assure MSDS sheets are accurate and on site, track, exchange and review office radiation
badges.
• Act as liaison between corporate and office staff (changes and procedures).
Third Party Billing Associate
Erickson Living Management – Catonsville, MD
May 2003 to January 2012
• Managed the Skilled Nursing and Assisted Living billing functions for approximately 520 residents.
• Supervised, trained and developed five billers and two system maintenance technicians.
• Audit ICD 9 CM, HCPCS and CPT codes for therapy and skilled services prior to submitting claims to Medicare, Medicaid
and commercial insurers.
• Reconcile and verify charges, receipts and bank deposits for month end close.
• Data entry of monthly ancillary charges, diagnosis codes, resident census data, insurance, payer codes and bill
specifications.
• Processed and completed Med A appeals.
• Monthly electronic billing and daily follow up of Medicare A, Inpatient B, Medicaid, Medicaid Hospice, Managed Care and
Demand Bills.
• Verify post and reconcile cash receipts, duplicate and over payments.
• Manage Spend Down and Benevolent Care accounts, balances and check requests.
• Update ALF, Managed Care, Hospice and Medicaid care levels and room rates.
• Maintain Medicaid Notice of Eligibility, Re-certifications and Income Changes.
• Monthly 90 day an over AR aging meetings. Resolved resident inquiries.
Accts Receivable Clerk
Renal Research Institute – New York, NY
May 1997 to April 2001
• Review claims for coding and billing errors prior to submission.
• Electronic, UB92 and HCFA1500 claim submission, correction and follow up of Medicare B, NYS Medicaid and
commercial insurances.
• Batch cash application of patient and insurance payments. Processed Medicare appeals.
• Applied charge entries, write-offs, take backs, refunds, adjustments and balance transfers.Interfaced daily charges with
facilities.
• Resolved patient and insurance company issues.
• Controlled aging of accounts with detailed follow up on over 60 days.
• Excel spreadsheet format for month end receipts, unapplied cash and monthly billing reports.
Senior Admitting Registrar
Mount Sinai Hospital – New York, NY
June 1988 to April 1996
• Addressed patient and visitor inquiries.
• Data entry of patient demographic and insurance information.
• Patient pre-admission and day of admission interview.
• Organized and verified patient charts, tests and bed assignments.
Diploma in Medical Coding
Penn Foster College – Foster, PA
2016
Certificate of Completion in Medical Billing
Allied Medical School of Technology – New York, NY
1997
AAS in Business Administration
Iona College – Yonkers, NY
1989
EDUCATION
• Over 30 years of experience in Medical Billing & Auditing, AR, AP, Cash Posting, Cash and Bank
Reconciliation, Charge Entry, Problem Resolution and Customer Service. (10+ years)
• Successful in comprehending new systems and methods. Can identify and resolve account aging and
billing issues.
• Effective communicator. Project and deadline oriented.
• Quickbooks
• Client Onboarding
• Payroll
• General Ledger Reconciliation
• CPT Coding
• ICD-10
• Insurance Verification
• Medical Coding
• Financial Statement Preparation
• Accounts Receivable
• Account Reconciliation
• Journal Entries
• Accounts Payable
Office Manager — Proficient
January 2020
Scheduling and budgeting.
Full results: Proficient
Work Style: Conscientiousness — Highly Proficient
September 2020
Tendency to be well-organized, rule-abiding, and hard-working.
Full results: Highly Proficient
Attention to Detail — Highly Proficient
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Accounting Skills: Bookkeeping — Expert
August 2020
Calculating and determining the accuracy of financial data.
Full results: Expert
Data Entry: Accuracy — Highly Proficient
SKILLS
ASSESSMENTS
August 2020
Entering data quickly and accurately.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in
any professional field.