Gary Steffenhagen

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Book keeper with excellent customer service experience

Rochester, NY

Preferred Method of Contact: Email
Job Level: Management (Manager, Director)
Type of Position:
Full-Time Permanent
Job Function Sought:
Bookkeeper
Are you a Certified Bookkeeper : No
Desired Industry: Construction, Industrial, Family Owned, Small Business, Retail
Desired Job Location: Rochester, NY
Availability Date: July 27, 2020
Desired Annual Salary and Bonus: 590000
Highest Degree Attained: Bachelors
Willing to Relocate: Undecided
Willing to Travel: Yes, 25-50%
Ideal Job Description:

Bookkeeper, Inventory Control, Shipping and Receiving, Order Entry

Ideal Company Size (# of employees): 10-100
Most Recent Employer: Airgas USA, LLC
Most Recent Job Title: Branch Manager
Objective:

As a Customer Service Representative, Business Analyst and experienced Bookkeeper I am looking to apply my knowledge and skills in accounting, customer service, sales, training, and office support to contribute to the organization's success. My analytical and troubleshooting abilities will assist me in resolving customer issues, both internal and external.

Gary C. Steffenhagen Jr.
253 Dearcop Dr, Rochester, NY 14624  585.857.6559  steffenhageng@gmail.com

Objective
As a Customer Service Representative, Business Analyst and experienced Bookkeeper I am looking to apply my knowledge and skills in accounting, customer service, sales, training, and office support to contribute to the organization’s success. My analytical and troubleshooting abilities will assist me in resolving customer issues, both internal and external.
Experience
Branch Manager, Airgas USA, LLC – Rochester, NY
November 1, 2019 – July 2020

·         Managed a three-person store

·         Processed walk-in, online and telephone orders

·         Consistently in top three for the Northeast Region for sales and number of walk-in-customers

·         Responsible for store inventory

·         Reduced lost revenue by improving vendor invoice policy

·         Great relationship with my customer base

Accounting Manager
Mahany Welding Supply Co. INC – Rochester, NY
October 14, 2013 – October 31, 2019

·         Processed daily invoicing of customers

·         Processed month end statements

·         Processed all accounts payable and receivables

·         Assisted with bank reconciliation monthly

·         Reduced invoice process from one week to two days while increasing invoice accuracy by 25%

·         Monthly statement process reduction from five days to one day

·         Helped reduce year end procedure from three days to less than eight hours, thus decreasing CPA costs

·         AR/AP/Collections Responsibilities

·         Increased early pay discounts by 50%

·         Reduced collection accounts by 25%

·         Handled purchasing and inventory levels

·         Responsible for every aspect of online sales

·         Increased online presence by 75%

·         Inside/outside sales and sales support to maintain or increase customer base

·         Assisted the president with just about every aspect of the business (HR, Benefits, cost reduction etc.)

·         Accurately pulled deliveries for daily truck routes

·         Invoice review and preparation

·         Shipping and receiving duties

Coach, ICSC (Carrier Services)
Frontier Communications – Rochester, NY
October 17, 2011 – October 11, 2013

·         Supervise 16 people in a union environment

·         My team met or exceeded daily order quota requirements

·         Order monitoring improvement—Created a new way to see order information daily opposed to weekly

·         Handled escalations and expedited order requests

Inside Sales / Purchasing
Mahany Welding Supply Co. INC – Rochester, NY
October 1, 2007 – January 12, 2012

·         Handled purchasing and inventory levels

·         Responsible for every aspect of online sales

·         Increased online presence by 75%

·         Inside/outside sales and sales support to maintain or increase customer base

·         Accurately pulled deliveries for daily truck routes

·         Invoice review and preparation

·         Shipping and receiving duties

Development Support Team / Residential Accounts Representative
Frontier Communications – Rochester, NY
November 1999 – September 30, 2007

·         Handled escalations and expedited order requests

·         Assisted customer service representatives with questions, training, and new product rollouts

·         Identified a system error costing the company more than $120K per year

·         While a customer service representative, consistently met monthly sales goals

·         Assisted customers with product and billing questions

·         Advised on options available to meet and  increase our sales goals
Education
SUNY Brockport – Brockport, NY – B.S. Administration
·         Maintained a 3.0 GPA

·         Worked full-time while attending school

Finger Lakes Community College – Canandaigua, NY – A.S. Liberal Arts
·         Maintained a 3.0 GPA

·         Student Trustee for the School Board

·         Student Association President

·         Member of various student clubs
Skills & Abilities
·         Familiar with SAP, AS400, Infonetics billing systems

·         Proficient with Microsoft Office

·         Data Analyst Aptitude
References
Excellent References Available Upon Request

Education

August 1996 to December 2000

Bachelors: Business Administration at SUNY Brockport

Maintained a 3.0 GPA
Worked full-time while attending

August 1993 to May 1996

Associates: Liberal Arts at Finger Lakes Community College

Maintained a 3.0 GPA
Student Trustee for the School Board
Student Association President
Student Association Vice-President
Student Association Treasurer
Member of various student clubs

Experience

November 2019 to July 2020

Branch Manager at Airgas USA, LLC

Managed a three-person store
Processed walk-in, online and telephone orders
Consistently in top three for the Northeast Region for sales and number of walk-in-customers
Responsible for store inventory
Reduced lost revenue by improving vendor invoice policy
Great relationship with my customer base

October 2013 to October 2019

Accounting Manager at Mahany Welding SUpply Co., INC

Processed daily invoicing of customers
Processed month end statements
Processed all accounts payable and receivables
Assisted with bank reconciliation monthly
Reduced invoice process from one week to two days while increasing invoice accuracy by 25%
Monthly statement process reduction from five days to one day
Helped reduce year end procedure from three days to less than eight hours, thus decreasing CPA costs
AR/AP/Collections Responsibilities
Increased early pay discounts by 50%
Reduced collection accounts by 25%
Handled purchasing and inventory levels
Responsible for every aspect of online sales
Increased online presence by 75%
Inside/outside sales and sales support to maintain or increase customer base
Assisted the president with just about every aspect of the business (HR, Benefits, cost reduction etc.)
Accurately pulled deliveries for daily truck routes
Invoice review and preparation
Shipping and receiving duties

October 2011 to October 2013

Coach, ICSC (Carrier Services) at Frontier Communications

Supervise 16 people in a union environment
My team met or exceeded daily order quota requirements
Order monitoring improvement—Created a new way to see order information daily opposed to weekly
Handled escalations and expedited order requests

October 2007 to January 2012

Inside Sales / Purchasing at Mahany Welding Supply Co., INC

Handled purchasing and inventory levels
Responsible for every aspect of online sales
Increased online presence by 75%
Inside/outside sales and sales support to maintain or increase customer base
Accurately pulled deliveries for daily truck routes
Invoice review and preparation
Shipping and receiving duties

November 1999 to September 2007

Development Support Team / Residential Accounts Representative at Frontier Communications

Handled escalations and expedited order requests
Assisted customer service representatives with questions, training, and new product roll outs
Identified a system error costing the company more than $120K per year
While a customer service representative, consistently met monthly sales goals
Assisted customers with product and billing questions
Advised on options available to meet and increase our sales goals

  • Freelance Bookkeepers
  • Updated 2 years ago

To contact this candidate email steffenhageng@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook



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