Ren Jett

Bright Road Financial Services

937-777-9917

E-mail: Ren@BrightRoadAccounting.com

SUMMARY OF QUALIFICATIONS

·         Proficient in Microsoft Office: Excel, Word, PowerPoint, Publisher, Outlook.

·         Superior customer service skills.

·         Excellent organizational, multi-tasking, and time management skills.

·         Active listener, adaptable, creative, strong decision-making and problem solving skills.

·         Works well both alone and in teams.

·         Approachability, pleasantness, willingness to help.

·         Easily adaptable to and capable of mastering new technologies.

·         Attention to detail.

RELATED CAREER EXPERIENCE

Membership Services Manager – Dayton Public Radio, Dayton, OH

January 2016-January 2024

·         Update and maintain membership database for about 1,700 active donors, with over 12,000 donors in total.

·         Process transactions in all forms, including checks, credit cards, debit cards, cash, efts, money orders, and PayPal.

·         Curate and organize physical donation documentation.

·         Generate financial and membership reports used for various vital business and development activities.

·         Maintain friendly relationships with donors, board members, and volunteers.

·         Contact contributors whose credit cards are declined for updated information.

·         Organize and train volunteers during events and pledge campaigns.

·         Assist in small groups and committees to plan and execute major and minor fundraising events through the year.

·         Cooperate with and provide support for auditing team during annual audit.

·         Dispatch monthly renewal letters and thank-you acknowledgement correspondence to donors.

·         Collaborate with 3rd party accountant to successfully balance the station’s books each month since being hired.

Billing Administrator – The Reynolds and Reynolds Company, Kettering, OH

October 2011-December 2015

·         Anticipated the needs of customers to bill their products efficiently and meet production and quality goals.

·         Accurately processed billing for around 3,600 orders for multi-million dollar company, generating revenues of over $200,000,000.

·         Participated in a team of 4 to successfully implement new programs and complete special projects.

·         Researched criteria on customer orders and added billing dates to purchased applications.

·         Coordinated with foreign and domestic locations to ensure accuracy and timeliness of orders.

·         Responsible for organizing daily workflow through the creation of training records.

·         Designated Certification Exam Proctor.

·         Created policies and procedures for migrations, training records, test proctoring, and billing areas.

·         Onboarding lead for company directory.

·         Facilitated monthly billing and process flow training and staff meetings.

·         Produced monthly sales report for top tier executives.

·         Collaborated in teams and occasionally work alone to organize and execute department events.

·         Go-to person because of accuracy, expertise, and quality of work.

Student Reference Desk Assistant – Jerome Library BGSU, Bowling Green, OH

August 2009-May 2011

·         Customer Service Representative specializing in internet and database research.

·         Researched databases and internet sites to assist patrons.

·         Performed general library aide duties.

EDUCATION

Sinclair Community College, Dayton, OH

Graduated August, 2022

o   Associate of Applied Science in Accounting

o   GPA: 4.0

Bowling Green State University (BGSU), Bowling Green, OH

Graduated May, 2011

o   Bachelor of Arts in Philosophy with a focus on Ethics

o   Minor: Psychology

o   GPA: 3.26

ACHIEVEMENTS/ACTIVITIES

·         Current Notary Public status held in Ohio, given by Montgomery County. Expires December 26, 2027

·         Assisted in building and collaborating on a mystery subscription box business called Sleuth Kings – 2017-2023

·         Received 2 peer-nominated “Hoo-Rey’s” – 2012, 2014

·         Volunteered with Telitha’s Hope, a local group that donates quilts to the homeless in Dayton – 2012-2015

·         Headed committee for my department’s booth at the SummerFest Cook-Off – 2014, 2015

·         Attended classes at the Dayton Bujinkan Dojo – achieved 5th kyu –2015-2019

·         Organized International Talk-Like-A-Pirate Day party for department of 60 people – 2013-2015

References Available Upon Request